Shop 1stVideo for affordable prices and FREE standard Shipping on our large selection of Entertainment products including DVDs, Video Games and Software. Buy extra items from us at no additional shipping cost because shipping is always FREE. To see all our products click on the View Products link above.
Tax Policy
All California orders are subject to sales tax by Shopping.
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You may return most items within 14 days of receipt, for a replacement (same title only) or a refund if a replacement is unavailable. All shipping and handling costs are non-refundable, except in the event that the return is a result of our error or the item is defective. In those cases, we'll also pay reasonable return shipping costs via regular mail. If there is a problem with your purchase, please follow the steps below to ensure a smooth resolution to the issue.

Please contact us ASAP at to explain the problem. We will respond to you via email and will provide return instructions at the same time. NOTE that we require all items to be returned to us for inspection or testing if necessary. Please do not return the item until you have received instructions.

We do not accept returns of the following:

Any item missing the serial number or UPC.
Any item with missing parts.
Any NEW item (ordered in error) that has been opened or missing a security seal (if originally present).
Any item that is broken or obviously damaged by the customer.
Any item with a missing or used key code.
Phone: 905-563-1999